Apology After Cancellation of Order
[Date] [NAME, COMPANY AND ADDRESS, ex. Tom Atkinson COMANY Inc. 14 Edith Street, Hackney West, ZIP POST CODE] Dear [NAME, ex. Tom Atkinson], This is to acknowledge receipt of your letter of [date] in which you set forth your reasons for canceling your purchase order #. I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this nature does not occur again. As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology. Yours very truly,